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Consumer Awareness Page

Use this Page For Note-Taking as you listen to the audio .wav file linked here: 
Consumer Awareness 13:20 Audio File
(You can right click your mouse and save it to your computer while still seeing this page.)

5 Misconceptions:

1. You should wait ___ _______ ___ ______________ before cleaning your carpet.
   
   
2. The only reason to clean you carpet is to get the ____________ out.
   
   
3. One method of cleaning your carpet is as good as ___________________.
   
   1) ___________________________  2) __________________________
   
4. Having the right equipment is ______ a company needs to clean your carpets properly.
   
   
5. The Company that offers the _______________ price is the company that you should hire.
   
   3 Points made: 1) _______________________________________________
   
   2) _______________________________________________________
   
   3) _______________________________________________________
   
   
6. Any honest carpet cleaning company should be able to give you an ____________
   
    _____________ quote over the phone.

The 3 Varying Factors: 1) _______________________________________________

2) _______________________________________________________

3) _______________________________________________________

Recommendations:

1. Make a __________________________ to yourself to get your carpets cleaned.
   
   
2. List your objectives.
   
   
3. Ask Questions:
   
   1 What method of carpet cleaning do you recommend?
   
   2 What type of cleaning equipment do you have?
   
   3 What does your equipment remove from my carpet?
   
   4 How often should I get my carpets cleaned?
   
   5 What training have you had in carpet cleaning? (Or does your technician?)
   
   6 Are you a member of any Trade Associations, and, if so, which ones?
   
   7 Are you certified by the IICRC (Institute of Inspection, Cleaning and Restoration certification) ?
   
   
4. If you're convinced the company will be honest, competent and punctual, ask for a cleaning appointment including a total (job cost) before beginning the work order to avoid any "surprises."
   
   One Last IMPORTANT QUESTION:
   
   8 Do you guarantee your work? (Only ethical companies will take this challenge usually.)
   
   

   

Oh,  ... Don't forget to ask for your free Consumer's Report when you call.