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Consumer Awareness Page

Use this Page For Note-Taking as you listen to the audio .wav file linked here: 
Consumer Awareness 13:20 Audio WAV File
(You can right click your mouse to save and then play it on your computer while still taking notes from this page.)

5 Misconceptions:

  1. You should wait ___ _______ ___ ______________ before cleaning your carpet.

  2. The only reason to clean you carpet is to get the ____________ out.

  3. One method of cleaning your carpet is as good as ___________________.

    1) ___________________________  2) __________________________
  4. Having the right equipment is ______ a company needs to clean your carpets properly.

  5. The Company that offers the _______________ price is the company that you should hire.

    3 Points made: 1) _______________________________________________

    2) _______________________________________________________

    3) _______________________________________________________

  6. Any honest carpet cleaning company should be able to give you an ____________

     _____________ quote over the phone.

The 3 Varying Factors: 1) _______________________________________________

2) _______________________________________________________

3) _______________________________________________________

Recommendations:

  1. Make a __________________________ to yourself to get your carpets cleaned.

  2. List your objectives.

  3. Ask Questions:

    1 What method of carpet cleaning do you recommend?

    2 What type of cleaning equipment do you have?

    3 What does your equipment remove from my carpet?

    4 How often should I get my carpets cleaned?

    5 What training have you had in carpet cleaning? (Or does your technician?)

    6 Are you a member of any Trade Associations, and, if so, which ones?

    7 Are you certified by the IICRC (Institute of Inspection, Cleaning and Restoration certification) ?

  4. If you're convinced the company will be honest, competent and punctual, ask for a cleaning appointment including a total (job cost) before beginning the work order to avoid any "surprises."

    One Last IMPORTANT QUESTION:

    8 Do you guarantee your work? (Only ethical companies will take this challenge usually.)

Oh,  ... Don't forget to ask for your free Consumer's Report when you call.